ABOUT THE EXPERIENCE
Where is the experience located?
The experience is taking place in DIVE which is located in Carnotstraat 90, 2060 Antwerp.
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
The experience takes approximately 60 minutes but you are welcome to stay as long as you want unless at the last session time as we close 90 minutes after last session time.
Will food and beverage be available on-site for purchase?
There will only be beverages onsite for purchase. There will be no food but there are third-party food vendors in close proximity to the experience.
Is there parking available?
There is no parking available, but we will have special discounted parking in nearby parking lots with codes sent to you in the confirmation email after you purchase a ticket.
Will there be merchandise for sale?
Yes.
** Is there Virtual Reality?**
Yes
ABOUT TICKETS
Will I be able to pay in cash?
No, all payments are cashless.
Where can I get tickets?
On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store
In the purchase confirmation email Fever sent you
If you still can not find your ticket, please write to us here
Can I purchase a ticket at the door?
Yes. It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, printing is not needed.
I can't find my ticket what now?
On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store
In the purchase confirmation email Fever sent you
If you still can not find your ticket, please write to us here
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, you can consult our T&C.
Is the show suitable for pregnant people?
The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes, however, the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.
What is the difference between a VIP ticket and a regular ticket?
The difference between the two tickets is that the regular one includes only the entrance to the experience, while the VIP one includes a skip-the-line, VR experience, and a poster.
Can I make a group booking?
For educational groups (10+ people), other large groups (20+ people) or private corporate eventsplease contact hello@divenow.be
Is there a suggested dress code for this experience?
There is no specific dress code for the experience. We recommend you wear comfortable clothing as the experience will typically last over an hour.
Is there a Military discount?
No.
ABOUT ACCESS TO THE EVENT
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
Can I bring animals? Are service dogs allowed?
No, only service animals are allowed.
Do children under 4 have to pay for a ticket?
Children under 4 years old enter for free and you don’t need to buy a ticket.
Is the venue accessible?
The venue is easily accessible with a stroller or a wheelchair.
What are the prohibited items at the experience?
Weapons, drugs, outside food & beverage.
Do you offer carer tickets?
Yes, you can purchase them on site
Are there chairs available? Can I be seated during the experience/exhibition?
Yes, there will be benches in the Experience.
Will restrooms be available on-site?
Yes, you can find spotless restrooms that are cleaned regularly on-site.
Can I take photos or record the experience?
Yes.
Is there a Lost & Found?
Yes.
Is there an age requirement?
All ages are welcome! Children under the age of 4 can visit free of charge and minors under the age of 12 need to be accompanied by adults.
Will there be an audio guide?
We have an app with listening capabilities In several different languages.
Guests only need to bring their earphones.
OTHERS / GROUPS / BIRTHDAYS / GUIDED TOURS
Can I hire the venue for a private or company event?
Yes, please fill out our request here events@divenow.be
Cloakroom / lockers available on site?
There are only lockers available onsite. Lockers cost 2 EUR.
Can children do VR alone?
Children under 12 need to be accompanied by an adult.
Are prams allowed?
Yes, you can bring your stroller inside, or leave it in the designated area. On busy days, we recommend leaving it in the designated area.
Is there a minimum of attendees for large groups?
Yes, there is a minimum of 25 attendees for large group bookings. Above that people contact hello@divenow.be
Do you offer school discounts?
We offer school discounts. Also you can also book for free one teacher every 10 students. Please contact hello@divenow.be
Is there a minimum of attendees for the school groups?
Yes, there is a minimum of 10 attendees for school bookings
Which is the equipment included in the party room? Does it include decorations?
We do not have a dedicated party room. For birthday celebrations, we reserve a space in our bar area. Decorations are not included.
Can I bring decorations?
Yes, you can bring small decorations. We kindly ask you to keep them minimal and easy to set up, and to avoid anything that could damage the space (no confetti, tape on walls, etc.).
How can I book F&B with my reservation?
Drinks can be purchased directly at the bar on site. If you have specific requests or would like to arrange something in advance, please contact us at hello@divenow.be.
Is there a minimum number of attendees for the birthdays booking?
There is not a minimum of attendees to book a birthday celebration.
When can I access the Party Room?
As we do not have a dedicated party room, your reserved space in the bar area is available during your booked timeslot.
It is possible to book a guided tour?
Yes, we will have public guided tours and private guided tours. Schedule for the public is:
Wednesday
11:00 (NL)
14:30 (FR)
16:00 (NL)
Thursday
15:30 (NL)
Saturday
12:00 (NL)
13:30 (EN)
Sunday
12:00 (NL)
In addition:
Private guided tours: Saturday & Sunday at 09:30
