ABOUT THE EXPERIENCE
Where is the experience located?
The experience takes place at the Melbourne Convention and Exhibition Centre (MCEC), 1 Convention Centre Pl, South Wharf VIC 3006.
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
The experience takes approximately 60 minutes but you are welcome to stay as long as you want unless at the last session time as we close 90 minutes after last session time.
Will there be merchandise for sale?
Yes.
Is there Virtual Reality?
Yes.
ABOUT TICKETS
Will I be able to pay in cash?
No, all payments are cashless.
Where can I get tickets?
On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store
In the purchase confirmation email Fever sent you
If you still can not find your ticket, please write to us here
Can I purchase a ticket at the door?
Yes. It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, printing is not needed.
I can't find my ticket what now?
On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store
In the purchase confirmation email Fever sent you
If you still can not find your ticket, please write to us here
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, you can consult our T&C.
Is the show suitable for pregnant people?
The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes, however, the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.
Is there a suggested dress code for this experience?
There is no specific dress code for the experience. We recommend you wear comfortable clothing as the experience will typically last over an hour.
ABOUT ACCESS TO THE EVENT
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
Can I bring animals? Are service dogs allowed?
No, only service animals are allowed.
Is the venue accessible?
The venue is easily accessible with a stroller or a wheelchair.
What are the prohibited items at the experience?
Weapons, drugs, outside food & beverage.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes, there will be benches in the Experience.
Will restrooms be available on-site?
Yes, you can find spotless restrooms that are cleaned regularly on-site.
Can I take photos or record the experience?
Yes.
Is there a Lost & Found?
Yes.
Is there an age requirement?
All ages are welcome! Minors under the age of 12 need to be accompanied by adults.
Will there be an audio guide?
We have an app with listening capabilities in several different languages.
Guests only need to bring their earphones.
Can children do VR alone?
Children under 12 need to be accompanied by an adult.
Can I wear glasses?
Yes.
Are prams allowed?
Yes, you can bring your stroller inside, or leave it in the designated area. On busy days, we recommend leaving it in the designated area.
Treasure Chamber
Virtual Reality
Spectacular 360° 
